Immigrant Welcome Centre

Free Professional Services for Immigrants & Newcomers



Free Professional Services


A place for international newcomers, to answer all your questions.

Read the summary of our services below. 

Please book an appointment.



We can provide an array of services, come in and see if you qualify for any of these services.

Services for all International Newcomers both English Speaking & Non-English Speaking.

Our services are available in many languages.


  • Help with processing immigration forms and documents
  • Employment services
  • Citizenship classes
  • Housing information
  • Health & health care information
  • Access to education needs for your family, including: English skills (LINC)
  • Upgrading/training
  • Child care and family concerns
  • Citizenship, immigrant & refugee protection support
  • Interpretation & Translation
  • Income tax intake and referral 
  • Access to legal advocate and Canadian law
  • Human rights




IRCC Definitions


IRCC: Citizenship and Immigration Canada. As its name implies, IRCC (formerly known as CIC) is the federal ministry responsible for admitting new immigrants (both permanent and temporary) and supporting them through settlement services, as well as administering the process of becoming a Canadian citizen.


Landed Immigrant - Landed Immigrant is a term previously used to describe Permanent Residents. The term fell out of use in 2002, with the introduction of the Permanent Resident Card; however, sometimes you may still hear Permanent Residents referred to as, "Landed Immigrants".


Permanent Resident – A permanent resident is someone who has been given permanent resident status by immigrating to Canada, but is not a Canadian Citizen. Permanent residents are citizens of other countries.


Live-in caregiver - A person who is qualified to provide care for children, elderly people or people with disabilities in private homes without supervision. A live-in caregiver must live in the private home of their employer while they work in Canada.


Temporary Resident (TR) A foreign national who is in Canada legally for a short period. Temporary residents include students, foreign workers and visitors, such as tourists.


Temporary Foreign Worker (TFW) Foreign workers hired as part of this program are referred to as temporary foreign workers. They may get a work permit only after a Labour Market Impact Assessment has concluded that no Canadians are available to do the job.


Provincial Nominee Program (PNP) A program that allows provinces and territories to nominate candidates for immigration to Canada.


Naturalized Citizens/New Canadians The formal process by which a person who is not a Canadian citizen can become a Canadian citizen. The person must usually become a permanent resident first. 


Refugee A foreign national seeking protection at an in-land office or at a port of entry.





Multicultural and Immigrant Services Association of North Vancouver Island (“MISA”)

MISA Settlement Practitioners and MISA staff (“We”) are not agents of Immigration Refugees and Citizenship Canada (“IRCC”) or any other governmental agencies of any and all levels of government. We do not represent IRCC or any other governmental agencies of any and all levels of government. We are an independent, not-for-profit, non-governmental organization and our purpose is to help newcomers settle in the North Island by providing information, services and programs.

We do not provide legal advice of any kind whatsoever. If you require legal advice, you must seek your own private counsel to advise you.

While we endeavor to provide accurate and up-to-date information and other services to our clients,  all information, services and forms are provided without any warranty of any kind, express or implied, including as to their completeness, accuracy and legal effect or to the success or outcome of the client’s case.

We, and MISA’s officers, employees, and/or agents shall have no responsibility for any errors, including, but not limited to any inaccuracies of omissions or commissions. We, and MISA’s officers, employees and/or agents shall not be liable for any loss however caused.


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