The Immigrant Welcome Centre is accepting applications for a Settlement Coordinator in our Courtenay office location.
Who we are…
The Immigrant Welcome Centre specializes in immigration and support services to newcomers who are settling in Campbell River, Comox Valley, and the North Island.
Also known as the Multicultural and Immigrant Services Association of North Vancouver Island (MISA), we are a registered non-profit organization established in Campbell River in 1992.
As an award-winning organization, The Immigrant Welcome Centre is a respected leader in immigrant services and an active proponent for the sector. By fostering strategic partnerships and working to create welcoming, inclusive communities that attract and retain newcomers, we are an effective business partner in the communities we serve.
Who you are…
As a professional you pride yourself on the following attributes:
• You genuinely enjoy working with a diverse range of people.
• You are easily able to engage people and keep them engaged through your work with them.
• You enjoy developing and empowering people.
• You have an energetic and positive approach to your work.
• You have strong computer and documentation skills.
• You are self-directed and have excellent organizational and critical thinking skills.
• You genuinely enjoy building and maintaining collaborative relationships at all levels.
• You are excited about working collaboratively to achieve results with focus and flexibility.
The position…
JOB TITLE: Settlement Coordinator
LOCATION: Courtenay, however will require occasional travel to Campbell River and the North Island.
REPORTS TO: Regional Settlement Manager
WORKING HOURS: 35 hrs. / week
COMPENSATION: Based on MISA Wage Grid, Level 4, $28.61 – $34.64 (+ Employer paid Comprehensive Health Benefits Plan and an employer paid RRSP contribution, no matching required. This is provided upon successful completion of 6-month probation.)
POSITION SUMMARY: The Settlement Coordinator will assist the Regional Settlement Manager with the day-to-day operations and supervision of settlement staff in Courtenay. This position will provide back-up for the Campbell River office Settlement Coordinator as required. As part of a team, they will assist immigrants with their settlement and adaptation process through comprehensive needs assessment, flexible service delivery (individual and in-group sessions) resource provision and supportive referrals. Additionally, they will support outreach services in the North Island and information and resources to non-settlement agency staff to help them understand the
needs of immigrants and particular culture groups. They are responsible for providing input in agency program planning related to needs of clients, maintaining knowledge of immigration policy and updates on federal information on service delivery and ensuring
reporting is up to date.
CORE COMPETENCIES
• Thoroughness
• Personal Credibility
• Customer Orientation
• Empowering Others
• Developing Others
• Technical Expertise
KEY DUTIES AND RESPONSIBILITIES
Settlement Supervision
• Assist with supervision of settlement staff in Courtenay. This will include assisting with staff scheduling and the delegation of shared settlement duties.
• Assist with orientation and training of settlement staff e.g. OCMS database.
• Assist with case management coaching and support of settlement staff.
• Assist with identifying professional development for settlement staff.
• Assist with follow up on client and settlement staff inquiries and complaints.
• Assists with coordinating settlement projects to achieve efficient settlement flow and employee productivity.
• Assist with designing, developing and implementing required feedback and communication systems for settlement operations.
• Assist with identifying opportunities for program enhancements.
• Assist with Best Practice/Settlement Training and iCare upload.
Orientation Information
• Intake and determine client eligibility in collaboration with the Intake Worker.
• Assist clients to identify/assess needs, barriers, relevant services and options.
• Assist clients to set goals, priorities and develop realistic plans toward settlement and adaptation.
• Identify appropriate services and resources relevant to needs.
• Provide clients with an overview of Canadian society and their rights and obligations.
• Provide clients with introductory and/or basic information on norms, services, and systems.
• Orient service providers presenting to clients on language and cultural barriers.
• Inform the Intake Worker when information pamphlets, booklets and videos in various languages need to be ordered.
• Provide timely monthly reports and accurate client data entry/record keeping.
Assisted Access to Services
• Provide clients and their families with detailed information, and/or guidance to navigate through specific government processes.
• Introduce clients to relevant services and/or resources within the broader community that relates to their identified needs.
• Identify barriers to accessing broader community services and assist to schedule appointments, prepare brief correspondences, and provide interpretation and translation support.
• Provide cross-cultural orientation to clients and community service providers while clients access service.
• Identify and introduce eligible clients to community webinars and employment workshop training.
Counseling Services
• Provide settlement clients and their families with support to deal with family and cultural adjustment issues.
• Provide support to access services if professional counseling is required.
Outreach and Networking
• Develop, maintain and share community contacts.
• Promote the Association’s programs and services through contact with newcomers and ethnic communities.
• Jointly meet with community service providers to address service gaps and accessibility issues related to particular client groups.
• Jointly orientate community service providers to the needs of particular client groups and IWC programs and services.
• Assist with attending community meetings as assigned by manager.
Record Keeping & Service Support
• Coordinate monthly, quarterly and final provincial and federal reports related to funding.
• Maintain confidential records of contacts with clients. Enter client information into iCare and other relevant database(s) OCMS.
• Assist with ensuring the recording of statistics by Settlement staff for all services provided in iCare, OCMS database and/or in Keela database are accurate.
• Coordination of information and orientation sessions for Settlement.
• Quarterly follow-up with clients.
• Participate in program evaluation (formal/informal) and assist with responding to evaluation results e.g. Client outcome survey, Client satisfaction surveys, evaluation of presentations and service delivery etc.
• Coordinate the writing and monthly collection of client success stories from settlement staff for reporting and marketing purposes.
• Proposal writing for public and private funders.
• Attend staff meetings and other organizational meetings as assigned.
• Maintain a current knowledge of trends in the field and enhance existing skills through professional development.
QUALIFICATIONS
Required
• Post secondary training in business, administration, community development, or equivalent combination of education and experience in or outside Canada.
• Demonstrated knowledge of Settlement Services. Minimum 3 yrs. experience working in the settlement sector.
• Fluency in English. Second language is an asset.
• Be able to work flexible hours to accommodate travel to Campbell River the North Island and sessions and meetings outside of typical office hours, including emergency situations. This may include out-of-town regional and provincial meetings.
• Worker must have a valid BC driver’s license and reliable transportation.
• Worker must have a satisfactory vulnerable sector criminal record check.
• The worker will follow the code of ethics and mission statement of MISA.
Preferred Skills, Knowledge and Experience
• Experience working with immigrants and/or visible minorities, knowledge of the impact of immigration.
• Supervisory experience
• Strong leadership and team management skills.
• Demonstrated ability to instill positivity within the team and keep them engaged.
• Fluency in other language(s).
• Resilience along with the ability to assess situations.
• Strong organizational and time management skills.
• Knowledge of community resources and experience working with community agencies.
• Knowledge and experience maintaining confidentiality, appropriate boundaries with other staff and clients in a professionally assertive manner.
• Demonstrated ability to be creative, flexible, open-minded and work on a team.
• Demonstrated ability to be self-directed.
• Proficient in Microsoft Office programs.
This position description is meant to be thorough, but it is not exhaustive. Therefore, other duties and responsibilities will be assigned from time to time. Additionally, it will be required, at times, to work outside normal working hours and / or outside the
organization’s facilities depending on the schedule of workshops, activities and events.
How to apply…
Applications must include a cover letter and resume detailing how you meet the requirements of this position and why you want to join the Immigrant Welcome Centre team. Incomplete applications will not be accepted.
Please submit applications to deborah.hall@immigrantwelcome.ca by 9:00 a.m. on March 16, 2023.
Thank you for your interest in joining our team. Please note we do not accept phone calls and only those candidates that are chosen to move on in the hiring process will be contacted. Good Luck!
